How to send your Nikon product for repair

If you have been unable to resolve the issue you are experiencing using the Support Centre or Download Centre sections of our website and need to return your equipment to us for examination or repair, please choose one of the following options.

For Nikon users residing in England, Wales and Scotland

We encourage all of our customers to use our free return service to send equipment to our Nikon repair centres to be assessed by our highly skilled technicians.

To take advantage of our free return service please click here and follow the instructions.

For Nikon users residing in Northern Ireland

Following the UK leaving the European Union on 1st January 2021, we strongly recommend using one of the following options when sending your product(s) into Nikon for a repair or service. These options have been put into place for our customers in Northern Ireland to avoid experiencing potential border delays, customs charges and having to deal with additional paperwork for border control.

 - To take advantage of our free return service please click here, follow the instructions and your product will be sent directly to one of Nikon’s European workshops.

- Send your product(s) to one of our retailers in Northern Ireland and they will send your product(s) onto one of our European workshops.

Please note, these retailers are independent from Nikon and as such, we would suggest contacting them for details of their policies, procedures and repair pricing structures before sending them your equipment.

We do not recommend sending your equipment directly to Nikon UK without contacting us first as you may incur unnecessary customs charges and delays.

Please be aware that even though your repairs are being handled by one of Nikon’s European workshops, your phone calls, emails and queries will still be answered by Nikon UK’s Service support team.  Contact details can be found here.

If you have any questions about this process, please feel free to contact us before you send you equipment.

For Nikon users residing in Guernsey, Jersey, Isle of Man and Gibraltar

We encourage all our customers to use our free return service to Nikon repair centres so your equipment can assessed by our highly skilled technicians.

To take advantage of our free return service please click here and follow the instructions.

We do not recommend sending your equipment directly to Nikon UK without contacting us first as you may incur unnecessary customs charges and delays.

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If you have any questions about this service, please call our dedicated team on 0330 123 0928.

Calls to '03' numbers are charged at no more than national call rate and will be included as part of any inclusive minutes or discount package.

Please note, our offices will be closed from Friday 23rd December, re-opening Tuesday 3rd January.

  • Additional Information

    Make a note of the product’s name and serial number for future reference

    Any warranty claims must be accompanied by a copy of the Proof of Purchase and the Warranty card, otherwise the repair will be suspended until the valid documentation is received. Click here to view the Nikon UK Service Terms & Conditions.

    Please ensure all items sent are packaged sufficiently to protect against damage during transit.

    Only send accessories with the equipment if they are relevant to the repair

    If the reason for sending your equipment is related to image quality, please include example images on an SD card or CD to help us to investigate.

    If you have any questions about this or any other services we can offer, please contact us. Once your equipment has been received at Nikon, we will send out an acknowledgement advising you of the repair situation, which can then be tracked online.

Frequently Asked Questions

  • Return to Nikon UK via your preferred carrier

    For customers residing in England, Scotland and Wales.

    Download and complete our manual repair form, include as much information as possible about the issue you are experiencing and any relevant documentation to help us with a diagnosis, print and send to Nikon UK at the address below:

    DHL Supply Chain
    Nikon Repairs
    Unit 3, Waindyke Way
    Normanton
    WF6 1TF

    We strongly recommend that you insure the package against loss or damage; Nikon UK cannot accept liability for any loss or damage that occurs in transit to our repair centre.

    For customers residing in Northern Ireland, Guernsey, Jersey, Isle of Man and Gibraltar.

    We do not recommend sending your equipment directly to Nikon UK without speaking to us first, regardless of whether or not the camera is covered by the terms of the warranty, as you may incur unnecessary customs charges and delays. It may be preferable to use one of our other options or return the equipment to a service agent in, or near, your country of residence. Please see our worldwide offices and distributors, to find one well-placed to provide details of repair agents in your area.

    If you still wish to send your equipment to Nikon UK and you are based outside of the England, Scotland and Wales, please be aware any import charges we incur from HM Custom and Excise could be passed on, regardless of whether or not the camera is covered by the terms of the warranty. We recommend you contact us first so we can discuss with you the most efficient way to send your equipment to a Nikon service centre.

  • My product is under warranty, do I have to pay the carriage costs to send it for repair?

    If you live in the UK and would like to send your product(s) to a Nikon service center, you can register your repair online and make use of our free return service.

    If you would like to return your camera to the dealer from whom it was purchased, they should send it to Nikon for repair at no cost to yourself. Once completed, all warranty repairs will be returned back to the address it came from at our expense.

    If you are sending your equipment directly to Nikon UK from outside of main land UK we strongly recommend you contact us first so we can discuss with you the most efficient way to send your equipment to a Nikon service centre. If you send your equipment without speaking to us first as you may incur unnecessary customs charges and delays.

  • Do I need to get a reference number before sending the item for repair?

    If you send your equipment using our free return service, you will be given a number beginning with 'NK' which is the reference number (Request ID) for your repair.

    For the other methods available, you will be issued with a reference number via post or e-mail once the item has been booked into our system.

    Please make a note of the item’s serial number before sending. This can be used to trace the item in the case of any enquiry before the acknowledgement is received.

  • Do Nikon authorise any other repairers to carry out repairs on Nikon products?

    Yes, there are several Nikon Authorised repairers across the UK. Technicians at these facilities are Nikon trained, and can also carry out warranty repairs. However, these repairers are completely independent from Nikon and we would suggest contacting them for details of their policies, procedures and repair pricing structures.

  • I don't reside in the UK, can I still send my camera to you to repair?

    We do not recommend sending your equipment directly to Nikon UK without speaking to us first, regardless of whether or not your equipment is covered by the terms of the warranty, as you may incur unnecessary customs charges and delays. It may be preferable to return the equipment to a service agent in, or near, your country of residence. Please see our worldwide offices and distributors, you should find one well-placed to provide details of repair agents in your area.

    If you still wish to send your equipment to Nikon UK and you are based outside of the UK please be aware any import charges we incur from HM Custom and Excise could be passed on, regardless of whether or not the camera is covered by the terms of the warranty. We recommend you contact us first so we can discuss with you the most efficient way to send your equipment to a Nikon service centre.

  • I live in the UK, my camera is not covered by warranty in the EU region can I still send it to you?

    Yes, but repairs will be chargeable and we strongly recommend following the options available to you at the top of the page.

  • Do Nikon charge for providing an estimate?

    We only charge for an estimate if you decide not to go ahead with the repair. If you refuse the repair, payment for a refusal fee and return shipping (up to £30 Inc. VAT) will be required before your equipment is returned to you unrepaired.

  • Can I request an estimate over the telephone or via email?

    Most of our compact cameras are covered by a standard/fixed pricing scheme, details of which can be obtained by contacting our service department. For other types of equipment, estimates will be based upon examination only. We reserve the right to provide a re-estimate later, should further examination deem this to be necessary. No refusal charge will be incurred if a re-estimate is declined.

  • How is my equipment returned to me?

    Items are returned by courier, your equipment will be insured for transit and a signature will be required on delivery.

     

  • How can I pay for my repair?

    If you send your equipment to us via freepost label and choose a ‘repair up to’ value, or if you accept an estimate online, you may be required to input your payment details in advance of the repair
    This only authorises the agreed payment value, actual payment will take place after the repair is complete and only up to the agreed value. If the repair is not completed within a month, the authorisation is voided, and payment will be required using one of the below methods once the invoice is generated.


    Credit or debit Card
    - Login online using your Request ID and Customer number at www.nikon.co.uk/trackrepair
    - Click on ‘Pay Invoice’ and follow the instructions to make payment via Paypal using your credit or debit card. Unfortunately we cannot currently accept AMEX payments online.
    - Alternatively you can contact us on 0330 123 0928 (Option 3) and we will be happy to take a payment over the phone. Please note that AMEX cards can be used for telephone payments.


    BACS (Bank Transfers)
    - You are also able to pay for you repair using BACS (bank transfer)
    - For more information on how to pay by BACS please contact our Service Support team on 0330 123 0928 (option 3)

    Cash and Cheques
    - Unfortunately we are no longer able to accept cash or cheque payments. Please accept our apologies for any inconvenience this may cause.